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What People Say

Old School House

Young people make exceptional progress because their day-to-day experiences are consistently positive. They receive personalised care and support from a committed, knowledgeable, skilled and motivated staff team. Listening to young people is an overarching principle in the day-to-day running of the home.

Ofsted

Activity and Intervention Services

(Young person) has made an incredible amount of progress since arriving at Dewis. I received weekly updates and there was appropriate feedback and communication to inform risk management.

Social Worker

Denby Grange

You didn’t give up on him ever, even we thought there were times when he didn’t deserve the chances you gave him, but thank you from the bottom of our hearts. Can’t believe he has a college place and qualifications to go with it. You are all amazing.

Parents

The Grange

Since being at The Grange my child has come on in leaps and bounds, and that is all thanks to you guys. Thank you so much, we appreciate everything that you are doing through this difficult time.

Parents

Activity and Intervention Services

Young people make excellent progress because staff are talented and gifted in their roles.

Care Inspectorate Wales

Phoenix House

Overall, children have a well developed sense of belonging at the home and their relationships with staff give them confidence to manage their day to day circumstances and achieve good outcomes.

Care Inspectorate Wales

Topsgate

Any young person would be privileged to live in this home. The care provided to my child and to us as parents has been exceptional.

Parent

Albert Drive

Staff know that some situations can be extremely stressful for young people, such as when they are settling into their new home. They provide sensitive support that enables the young people to explore and settle into their new surroundings at their own pace.

Ofsted

Arthog

If it wasn’t for Arthog, I would never in life have had the opportunities to do all of these activities

Young Person

Brookacre

As this is my last day I would like to write and commend Brookacre Staff for their outstanding commitment to *Ben and the provision of a very safe and nurturing environment for him throughout this difficult time of the Covid pandemic and various lockdowns.

As Ben’s social worker I could not have wished for a more caring and effective staff group who have provided for Ben’s needs in every respect and made the major contribution that has led to Ben being in the positive position he is at today. 

I would unreservedly commend the home for the excellence of their care and have found them to be outstanding in every respect. I would be most grateful if you would pass on my comments to the relevant staff in Surrey Children’s Services.

Social Worker

Fairways School

The warm and friendly atmosphere of the school has a significant impact on the pupils’ engagement with school life. They behave exceptionally well and are keen to learn.

Ofsted

Middleknuck Lodge

Can I take the opportunity to thank you and your whole team for the work you have done with this young person. I saw her on Tuesday and she has made such positive progress.

Social Worker

Nant View

Overall, children have a well developed sense of belonging at the home and their relationships with staff give them confidence to manage their day to day circumstances and to thrive. They are confident expressing their wishes and feelings and have access to specialist support services to meet their needs and fulfil their potential.

Care Inspectorate Wales

Deane Villa

When I first arrived at Deane Villa, I was very anxious because I was completely out of my comfort zone. I came from a big city to a remote quiet house and they instantly made me feel welcome from the little things like immediately being friendly, to offering snacks and refreshments, to buying me little gifts to make me feel welcome.

Young person

Acorns School

Exceeded expectations, my young person is settled in school and is meeting all of his academic targets due to the individualised support plan in place.

Social Worker

Laurels Stockport

I enjoy living here. It’s a good place. They take your feelings into consideration and try to understand what’s wrong. They help you as much as they can. I get a lot of support.

Young Person

Tourmaline

Bedrooms are cosy, full of character and are reflective of the children’s personalities and interests

Ofsted

River Cottage

Young people are happy and generally get on well with each other. They like the home. One young person thought it should be given an outstanding judgement.

Ofsted

Brooksmeet

The young person lives in a home that is safe, homely and provides him with space to grow and develop. Staff have paid attention to detail in respect of furnishings and design, which means that the young person has personalised space that he is proud of and that very much reflects his individuality.

Ofsted

Tourmaline

The enthusiasm and energy of the staff is inspirational. They create an atmosphere which is highly socialised and great fun.

Ofsted

Arbennig

Right now I would say I could not have found a better placement for my client.

Social Worker

Milton Villas

Can I thank you very much for all the hospitality you and your workers have shown me over the last 12/18 months, it has made the whole process much easier for me when working with this young person. You must be very proud of all your staff and the work that they carry out with the less fortunate children you look after. I am certainly impressed.

Child Protection Officer

Acorns School

Staff are person centred, they have my young person’s best interests at heart. Staff go above and beyond due to the care and attention they provide.

Social Worker

Selfwood

Every member of staff has been amazing to both my son and to us as a family. I wanted to say thank you to everyone for being so supportive when at times I couldn’t see a way forward. We are so pleased to have our son home.

Parent

Oakside

Young people living at the home and those who have left the home have made significant progress in all aspects of their lives.

Ofsted

Unity College

I really appreciate the support you are providing for me and my foster son. I have been fostering for seven years and have dealt with many schools. The support you provide is second to none. Every other school has given up on him but Unity College are going that extra mile to support his ever changing needs.

Foster Carer

Activity and Intervention Services

I feel like I can be myself at last.

Young Person

Activity and Intervention Services

I’ve had a great time at active8. It has honestly been the best 83 days of my life.

Young Person

Arthog

Being at Arthog has showed me there is a different way of living, and I enjoy living my life this way.

Young Person

Willow House

It was so lovely to to see the amazing work that you do with the young people that reside with you.

Residential Home Manager

The Pines

Our manager has been very good for the home. She is a people person. She listens, and she always tries to help staff.

Member of staff

Activity and Intervention Services

They have shown me that I can make something out of my life and follow my dreams and be someone.

Young Person

Westfield House School

Westfield House School is quite possibly the best school I have worked with. The commitment of every member of teaching staff and the dedication of the head teacher know no bounds. 

I feel the so proud of the progress our young person has made within this school and this is largely down to the understanding, kindness and nurture shown within the school. 

I wish every school looked upon looked after children like you do at Westfield House. Thank you all for making life better for ‘K’ and for showing her you care and there are people who will walk alongside you in life despite the challenges.

Commissioning Contracts Officer

Referrals Team

They were really responsive, quick to action anything, got all of the documents to us in a timely manner and I just felt that it was the most positive experience.

Placement Officer

The Grange

I can’t thank you enough for the amazing effort you guys have made with the communication and visits each week. You have done a great job to ensure that my child has had enough work to keep him going and to challenge him.

Parent

Arbennig

The client I am responsible for has a learning disability and Mental Health Problem. I am very pleased with the confidence the Managers are leading their team and all risk assessments are strong and a balance is found between independence, support, boundaries and protection.

Social Worker

Tourmaline

Children show their happiness through their broad smiles and frequent laughter. Their faces light up when they hear staff’s voices and feel their presence and touch. Staff
know the children very well.

Ofsted

High Trees

The manager is inspirational and leads by example. The manager is supported by an experienced deputy manager, who assists her in the running of the home. The leadership team has established a culture of positivity. Managers have excellent oversight of the home and the exceptional progress that the children continue to make.

Ofsted

Crown House

Highly experienced and skilled staff make families feel extremely welcome when they arrive and provide them with strong support throughout their demanding placements.

Ofsted

Middleknuck Lodge

The Social Worker stated she was very impressed both by the Placement itself and the staff. She had been provided with a timetable prepared for the young person on a daily basis so that she is aware of what he will be doing.The Social Worker informed me she left the placement feeling very happy that she was leaving the young person in a safe and nurturing environment.

Commissioning Contracts Officer

Freyberg School

I just wanted to say thank you for helping me and teaching me everything, You showed me everything I had to know for the
real world. Thank you so much.” – Former pupil.

Crown House

Final assessments are excellent and set out the parents’ strengths, areas for development and capacity to change, in order to care for their children safely.

Ofsted

Tourmaline

A social worker complimented the staff on their ability to transform personal care into a relaxing and enriching experience, which enables the children to feel pampered and adored

Ofsted

Willow House

It was so lovely to see her looking well, happy and relaxed. Your home has such a friendly homely atmosphere, and the staff all seemed great and her key worker genuinely lovely. We left feeling reassured and confident that she is doing well and in good hands.

Previous Foster Carer

High Trees

Staff consistently use their skills to support children to have fun and to ensure that there are clear age-appropriate boundaries and routines in place. There is a good balance between the two. Staff help children to understand why they are unable to live with their families. They work together in a consistent way to ensure that children feel stable and secure in their care.

Ofsted

Shoreditch House

I have observed a very positive relationship between my young person and the team at Shoreditch. They are very attuned to his needs and they are very good advocates for him. I do not have any communication issues with them, they are responsive to emails and telephone calls. Weekly report is sent each week. They participate in PEPs, CLA reviews and liaise with mum and school well. The team are very good at promoting PACE with TV which is really positive as this provides him with time to calm and reflect on situations.

Social Worker

Deane Villa

The staff team are second to none and the support I have received has helped me through many difficult times. The home has a very unique and diverse staff team and no matter what, they will always support you through your highest highs and your lowest lows.

Young Person

Activity and Intervention Services

Fantastic provision that held a challenging young man that other placements had failed to keep safe.

Topsgate

Young people, parents and involved agencies have nothing but positive things to say about the care and support provided.

Ofsted

Activity and Intervention Services

I’m from London, and I had never been climbing before, neither had I been mountain biking and adventurous jumping, it’s awesome that I get these opportunities, and given an insight into life outside crime and gangs and I get to keep fit too

Young Person

Albert Drive

Young people live in a warm and welcoming environment.

Ofsted

Referrals Team

I would like to thank the Referrals Team personally for all the hard work that has gone into making sure this placement was secured for our young person

Commissioning Contracts Officer

Fairways School

Parents say that they cannot fault the school. They are exceptionally happy about their children’s greatly improved behaviour both at home and at school.

Ofsted

Albert Drive

The staff plan well and are proactive in responding to young people’s anxieties. As a result, physical interventions are rarely used.

Ofsted

Rawcliffe Road

I could not fault the care provided; staff are exceptional.

Parent

Albert Drive

Staff are positive role models. They understand the diverse communication styles of each young person, whether this is through hand signals, pictorial images or spoken word. This allows the staff to gain young people’s views and helps young people to make good choices.

Ofsted

Crown house

Crown House produced a highly detailed analysis. The evidence given was sensible balanced and evidence based.

Social Worker

Crown House

Thank you for your advice and support. I now know how to care for my beautiful son.

Parent

Nant View

A supportive and nurturing ethos is evident in daily life and children treat the home as their home. They are involved in social and leisure activities in the home and local community and have developed friendships with children living in the local area.

Care Inspectorate Wales

Topsgate

This is by far the best place I have lived. The staff really care and have helped me with my issues.

Young Person

Bracken School

Bracken school has been outstanding helping my daughter to gain so many achievements. Every member of staff is truly amazing and they will all be greatly missed.

Parent

Brookacre

I wouldn’t be the person I am today without you all. We’ve had tears, laughter, shouting and all the other emotions you could probably ever think of, but I can honestly say it’s been the best 2 years of my life.

Young Person

Topsgate

Before moving to this home, my young person’s engagement in education was hugely concerning. I am so pleased at the transformation.

Social Worker

Willow House

The staff team creates a safe and welcoming home that enables the young people to develop, and to start on their journeys to adult life. The young people develop positive relationships of trust and respect with the staff.

Ofsted

Bracken Lodge

My daughter recently left bracken lodge to come home to her family after spending 11 months with some amazing people. The love, care and support she received while being at bracken lodge has been outstanding. They have all worked tirelessly to give her the care and support she needed.

Parent

The Grange

Staff at The Grange School have great communication; they are always approachable and more than happy to help. During this time, they have provided my child with fantastic work resources and support.”

Parent

New Days

I feel that the staff are dedicated to him [the child]. They are committed to working with him, no matter what he throws at them. They look at what he enjoys doing and interests him. This has been key.

Social Worker

Highcroft School

Pupils who have previously experienced long periods of absence from school and have negative attitudes to learning, begin to enjoy education at Highcroft. This is because of the strong support and guidance that they receive at the school.

Ofsted

Mynydd Haf

Can I just say a huge THANK YOU for your help and support. I simply have no words to describe the impact that you had yesterday and I absolutely dread to think what might have happened if you had not been available to assist.

Social Worker

Denby Grange

I would like to highly praise the support we have received from Denby Grange School. I have the greatest admiration for the staff, their passion and respect in relation to the young people they support and educate – the leadership of great staff really does require an acknowledgment of commendation.

Parent

New Days

Everyone who walks through the doors to this home cares about us.

Young Person

Laurels Stockport

He’s had a few placements where he’s struggled. Here, he’s engaged with school and engaged with therapy. He seems quite settled. They really are lovely with him. Generally, I am happy with how he’s doing. The staff are very nurturing, but there are also boundaries. They’ve really met his needs.

Social Worker

Milton Villas

Thank you to you and all your team for being so fab to work alongside. It is a pleasure to see the efforts that we are all making be so evident in our boy.

School

Denby Grange

The whole staff team work with such passion and dedication. They have worked with my daughter daily since she began Denby Grange, our daughter’s emotional health and wellbeing has vastly improved which in effect has supported us as a family unit significantly.

Parent

Red Oaks

I have been impressed with all staff members who I have communicated with regarding my young person. There is regular communication and sharing of safeguarding. My young person really has been put first at all times and all staff have been so proactive in trying to engage him and keep him safe and it’s recognised how proactive Keys Group have been in doing this.

Social Worker

Denby Grange

I am so impressed with the qualification the kids have achieved, I can’t wait until my child is in year 11 I will be bursting with pride.

Parent

Crown House

Parents quickly form trusting relationships with staff, who enable them to feel that they are working together and are listened to.

Ofsted

The Grange

I just wanted to say thank you, myself and my family all appreciate how hard you have all been working during this time.

Parent

Crown House

Child-focused staff help many parents to improve their understanding of their children’s needs and to develop the skills to meet them.

Ofsted

Awards

KEYS GROUP LIMITED is a private limited company registered in England and Wales with registered number 10625350.
Our registered office is at Keys Group Limited, Maybrook House, Second Floor, Queensway, Halesowen, B63 4AH

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