Enquiries
Request a callback
Ready to discuss a referral?
Book in a call with Mark or Paul over Microsoft Teams or a phone call, and we’ll arrange it for a time that suits you.
Mark Hilditch
Children's Education & Care
Paul Jaggs
Adults Care
Hannah Dowley
Health Services
What to expect on the call
What is the purpose of the call?
The call is typically to understand your needs and explore how Keys can support you (e.g. placements, education provision, residential care, or specialist support).
Who will I be speaking to?
You’ll speak with a Business Development Manager (BDM) who has knowledge of:
Children’s residential care
Young People's Supported Accommodation
Specialist education settings
Adult care services
They act as your main point of contact during the enquiry stage.
What questions will they ask?
Expect questions to help them assess suitability, such as:
Details about the individual (age, needs, diagnosis, risks)
Current situation or placement challenges
Desired outcomes (education, stability, independence, etc.)
Location and timeframe requirements
Do I need anything prepared for the call?
It helps to have:
A basic referral summary or key facts to hand
Any assessment reports (if available)
Clarity on funding/commissioning arrangements (if relevant)
However, don’t worry—BDMs can guide you through this.
Who should request a callback about Health Services?
Our Health Services are designed to support a range of professionals and referrers, including:
MATS (Multi-Agency Teams)
Local Authority professionals
Social workers and commissioners
NHS and clinical teams
Education providers (SENCOs, schools, etc.)
If you’re unsure, our team will guide you to the right service.
Will they provide placement options straight away?
Sometimes yes, but often:
They may need to review internally first
They might consult with service managers or clinicians
You may receive follow-up options after the call
How long does the call usually take?
Typically 15–45 minutes, depending on:
Complexity of needs
Level of information available
Urgency of the request
Is this call a commitment to proceed?
No—this is an initial exploratory conversation. There’s no obligation to move forward.
Can they help with urgent placements?
Yes—if your situation is urgent, make this clear. They can:
Prioritise the enquiry
Identify any immediate availability
Escalate internally where needed
Is the information I share confidential?
Yes—your information will be handled confidentially and in line with data protection regulations.