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We help people with complex needs find stability, resilience and belonging through Connected Support.

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We help people with complex needs find stability, resilience and belonging through Connected Support.

Request a callback

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We help people with complex needs find stability, resilience and belonging through Connected Support.

Start a referral

Family Assessment Centres

For families and the professionals around them, making informed decisions together.

Explore specialism

SEND Schools

Specialist schools reflecting each pupil’s individual strengths, challenges and aspirations.

Find a school

Keys Inclusion Pathways

Alternative provision pathways, including our online school and the Engage and Tuition pathways.

Discover more

Residential Trips

Our residential trips combine outdoor adventure with real opportunities to grow.

Discover more

About Keys

We help people with complex needs find stability, resilience and belonging through Connected Support.

About

Careers

We help people with complex needs find stability, resilience and belonging through Connected Support.

Careers

Request a callback

We help people with complex needs find stability, resilience and belonging through Connected Support.

Request a callback

Make a referral

We help people with complex needs find stability, resilience and belonging through Connected Support.

Start a referral

Residential care

Chepstow House, Ross-0n-Wye

Places Available Chepstow House, Old Maids Walk, Ross On Wye, Hereford, Herefordshire, HR9 5HB

Chepstow House is a residential care home in Ross-on-Wye, Herefordshire, supporting up to 13 adults with learning disabilities, mental health needs, physical needs and sensory impairments. The home has 13 bedrooms, wheelchair-accessible ground-floor rooms and three communal lounges, a four-minute walk from the town centre.

Support is person-centred and uses Positive Behaviour Support (PBS) to keep daily life calm and respectful. The home is regulated by the Care Quality Commission (CQC).

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A resident playing acoustic guitar with a support worker in a lounge at Lyndale

CQC · Good

Specialisms

Learning Disabilities, Mental Health Needs

About

About the home

Chepstow House is a welcoming residential service in Ross-on-Wye, supporting up to 13 adults with learning disabilities, mental health needs, physical needs and sensory impairments. Tailored support pathways are built around each person's strengths, interests and aspirations.

We take a person-centred approach backed by Positive Behavioural Support, with regular keyworking and 1-to-1 sessions in a calm, respectful and encouraging home.

  • Who we support

    Adults with learning disabilities, autism and associated complex needs.

  • Our approach

    Keys Connect — trauma-informed, relational support and Positive Behaviour Support.

  • Daily life

    Personalised routines, community activities and skills for greater independence.

  • Staffing

    24-hour personalised support from a consistent, specialist staff team.

Facilities

11 bedrooms (3 en-suite) Fully-equipped Kitchen Garden Pet Friendly Clinical Support Positive Behaviour Support Restraint Reduction Network Member

Resources

Documents & downloads

Useful information

Common questions

Is Chepstow House wheelchair accessible?

Yes, Chepstow House has wheelchair-accessible bedrooms on the ground floor and accessible shared areas for people with physical and sensory needs.

How many people live at Chepstow House?

Chepstow House supports up to 13 adults across 13 bedrooms in Ross-on-Wye.

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Residential Care for Adults

Homely, welcoming homes offering dignity, stability and personalised round-the-clock support.
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Tell us about the person and what they need, and our team will talk through availability and the next steps.

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Connected Support

Support centred around each individual.

We call it Connected Support.

A network of Care, Education and Health services for children, young people and adults, seamlessly connecting specialist schools, alternative learning solutions, children’s homes, adult residential, supported living and health services and expertise.

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