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We help people with complex needs find stability, resilience and belonging through Connected Support.

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We help people with complex needs find stability, resilience and belonging through Connected Support.

Request a callback

Make a referral

We help people with complex needs find stability, resilience and belonging through Connected Support.

Start a referral

Family Assessment Centres

For families and the professionals around them, making informed decisions together.

Explore specialism

SEND Schools

Specialist schools reflecting each pupil’s individual strengths, challenges and aspirations.

Find a school

Keys Inclusion Pathways

Alternative provision pathways, including our online school and the Engage and Tuition pathways.

Discover more

Residential Trips

Our residential trips combine outdoor adventure with real opportunities to grow.

Discover more

About Keys

We help people with complex needs find stability, resilience and belonging through Connected Support.

About

Careers

We help people with complex needs find stability, resilience and belonging through Connected Support.

Careers

Request a callback

We help people with complex needs find stability, resilience and belonging through Connected Support.

Request a callback

Make a referral

We help people with complex needs find stability, resilience and belonging through Connected Support.

Start a referral

Family assessment

Victoria Villas

Victoria Villas is a residential family assessment centre in Southport-on-Severn, supporting up to six families and their children at a time. It assesses parenting capacity for families affected by learning difficulties, substance misuse, or mental health challenges, providing a safe and structured environment shaped around each family.

Assessments are delivered by a skilled team trained in the trauma-informed Keys Connect model, and the centre is rated Good by Ofsted.

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Family bedroom at Victoria Villas with a double bed, a baby cot by the window and a play mat

Ofsted · Good

Live-in

Residential assessment

Court-ready

Evidence-based reports

About

About Victoria Villas

Victoria Villas specialises in supporting families affected by learning difficulties, substance misuse and mental health challenges. With capacity for up to six families, it offers a safe and nurturing environment tailored to the unique needs of each family.

Each family has their own bedroom with an en-suite, alongside homely shared spaces including a kitchen, lounge, playroom, dining room and on-site laundry.

Our support process

Support is delivered by a skilled team trained in the trauma-informed Keys Connect model, keeping our approach sensitive to each family's experiences and needs. Our process includes:

  1. Step 1

    Initial assessment

    Understanding the unique needs and challenges of each family.

  2. Step 2

    Tailored support plans

    Creating personalised plans to address specific issues and promote positive outcomes.

  3. Step 3

    Ongoing monitoring

    Regular check-ins to adjust support as needed.

  4. Step 4

    Feedback & evaluation

    Making sure families are satisfied with the support and making improvements where needed.

  1. 1

    Step 1

    Initial assessment

    Understanding the unique needs and challenges of each family.

  2. 2

    Step 2

    Tailored support plans

    Creating personalised plans to address specific issues and promote positive outcomes.

  3. 3

    Step 3

    Ongoing monitoring

    Regular check-ins to adjust support as needed.

  4. 4

    Step 4

    Feedback & evaluation

    Making sure families are satisfied with the support and making improvements where needed.

Facilities

Private bedroom with en-suite Fully equipped kitchen Lounge Playroom Dining room On-site laundry

Useful information

Common questions

How does an assessment at Victoria Villas work?

Assessment follows four stages: an initial assessment of the family's needs, a tailored support plan, ongoing monitoring with regular check-ins, and feedback and evaluation. The length of each placement is agreed with the placing authority.

Which families is Victoria Villas suitable for?

Victoria Villas supports up to six families and is suited to those affected by learning difficulties, substance misuse, or mental health challenges. Referrals are made through the placing authority.

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Family Assessment

For families and the professionals around them, making informed decisions together.
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Tell us about the person and what they need, and our team will talk through availability and the next steps.

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Connected Support

Support centred around each individual.

We call it Connected Support.

A network of Care, Education and Health services for children, young people and adults, seamlessly connecting specialist schools, alternative learning solutions, children’s homes, adult residential, supported living and health services and expertise.

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